Intelligent decision-making for engaged customer experience

Customer experience has always been about understanding what customers want. In a digital world, in which people expect engaging, personalized journeys, it is more important than ever to provide this experience, but in real-time.

Pega is the leader in cloud software platforms for real-time decisioning based customer engagement, with acknowledged strengths in case management and artificial intelligence. Capgemini specializes in shaping digital transformation to individual business needs.

Together, we make use of powerful automation, of smart, actionable data insight, and of seamlessly interconnected front-end systems and back-end operations.

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